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Home > Library Services > Computing > Frequently Asked Questions for Remote Access
Many of the web-based databases, electronic books and electronic journals provided by the Sheridan Libraries are limited to computers on the JHU campus network. The VPN client service allows JHU patrons to use almost any Internet Service Provider (highspeed or modem) to access materials licensed by the Sheridan Libraries. Remote access to Sheridan Libraries materials is limited to current Johns Hopkins University affiliates.
You must be a student, staff or faculty member of Johns Hopkins University in the JHED System. If you have not yet created a JHED account, you must do so for access to VPN.
You must have a JHED account first before logging in and downloading the VPN client. To get assistance with this, see your departmental administrator. Most matriculated students and currently affiliated staff and faculty will already have a JHED account. In the event that you do not have one, your department administrator will help guide you. You can get instructions for downloading and configuring the VPN client by logging into JHED and selecting the link "Download VPN Client Software." You'll then choose from the VPN client for the Homewood campus and the client for the East Baltimore campus.
Your computer is fine. When you are finished doing your work, you need to disconnect your computer from VPN. Simply close the client. Locate the icon in the Windows tray and double click on it. The JHSecure Connection Status window will pop up, click 'Disconnect'.
Occasionally, the problem may only exist on your computer because the browser has kept the bad connection in cache. Attempt to clear your cache and reload the page. This should fix the problem.
Using Netscape 4.x or 7.x, you need to click through from the Edit drop menu to Preferences, then select Advanced then click on Cache. Click on the Clear Cache button then click OK. Close the window by clicking on the X in the upper right hand of the window. Close Netscape, then reopen it. With proxy configuration in place, your browser should function appropriately.
Using Internet Explorer, you need to select Tools, then Internet Options. Under the General tab, locate Temporary Internet Files, then click Delete Files. For Internet files, click the OK button in the pop-up Delete Files window, then click OK in the Internet Options window. Close Internet Explorer by clicking on the X in the upper right hand corner of the browser window then reopen it. Your browser should function properly.
If you need further assistance or have any questions regarding any of the topics, please send email to the appropriate departments.
For help with JHED
For help with VPN For help with accessing electronic resources, contact the the Eisenhower Library Information Desk at 410-516-8335 or electronically submit your question via Ask A Librarian.
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